Digitalization is the technique of converting hard/paper files and documents in digital codecs. This allows data and data to be utilized instantly. This makes it easier for businesses to manage all their operations helping to create fresh opportunities meant for revenue era. Whether you may have outdated legal systems, manual operations that can end up being automated or perhaps inefficient communication between workers and managers, business digitization can help you solve these issues and boost efficiency.

The COVID-19 outbreak revealed the useful value of digitalization in public areas crisis response tactics. However , digitalization is too few to respond to ongoing risks. Instead, companies need to keep pace with turn risks into possibilities through proper responses. Its for these reasons it is important for organizations to have strong capabilities – a combination of techniques and methods that enables these to adapt when confronted with disruption (George et al. 2014; Nylen and Holmstrom 2015).

Existing research has proven that digitalization can boost firm’s active capabilities by elevating their capacity to sense the surroundings, to catch opportunities, also to reconfigure assets. Moreover, these kinds of capabilities happen to be critical for firms’ ability to efficiently manage consumer crises. Depending on these conclusions, this article explores the romantic relationships between digitalization, dynamic features, and people crisis response strategies by using a survey involving 518 SMEs in China. The results show that SMEs with excessive levels of digitalization have better crisis response performances than those with low level of digitalization. Further, a qualitative research suggests that digitalization can help SMEs develop and implement immediate emergency answers and long term crisis managing approaches.

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